When contacting us, please tell us the order number and payment amount so that we can check for you.
How long will it take to deliver my login information?
The login information will be sent to your email address within 12 hours. Due to the time zone, we may be sleeping, but the longest waiting time will not exceed 12 hours.
How will the account be delivered?
The account will be sent via email. Please make sure that the email you entered during checkout is correct. And check your spam box.
If you have special circumstances, you can contact us via email or Discord.
What if I want specific other 4-star characters?
Generally, it is a random 4-star character. If you have special needs, you can also tell us by leaving a message, and we will try our best to meet you.
You can send the order number to our mailbox or Discord
How to modify the account password, email address and mobile phone number?
You can log in to the game's official website www.account.mihoyo.com to change your account password and bind your email and mobile phone number.
On which platforms does the account support login?
The account supports PC/Android/Ios major platforms. If you want to support PS4, you can bind it yourself according to the official website tutorial genshin.mihoyo.com/en/news/detail/12389!
How do I know you are legal?
All resources and roles are obtained legally to eliminate prohibited situations. In case of special circumstances, we will replace your account with a new account for free.
What is the account like?
The account can change the password, can connect to a new mobile phone number and email, without setting a birthday, this is a brand new account!
What is the return policy?
We support our products, and your satisfaction with them is very important to us. However, because our products are digital goods delivered via the Internet, they are deemed "used" after being downloaded or opened, and all purchases made on www.genshingameaccount.com are non-refundable or non-exchangeable.
What if I still have some questions?
If you have any other questions, please contact via email: email@example.com or Discord: genshingameaccount#8947